FAQs

Q. How quickly will my merchandise be shipped?
A. We ship most furniture orders within 5 business days and most non-furniture items the same or next business day from when we receive your order.  We’ll even send you an email with the shipper’s name and tracking number once your shipment is picked up by the carrier.  Please keep in mind we only ship to  physical addresses (no PO boxes) within the continental U.S.

Q. How will my merchandise be shipped?
A.
We offer two levels of furniture delivery service.  Basic curbside delivery with liftgate service and insurance is included in the furniture prices on our website . White glove delivery is available for an additional charge and includes movement up or down two flights of stairs, unpacking, 30 minutes of on-site labor for placement, light assembly services that can be performed with wrenches and screwdrivers, debris removal and insurance. You can read details on both services on our Shipping Information page.
A. 
Most non-furniture items, including most small accessories, will be shipped via UPS ground or USPS Priority Mail.  We also offer UPS air and USPS Express mail

Q. How does the order process work for Furniture Items?
A.
Please email us at shop@tabletalk.com anytime or call us toll-free at 877-828-8255 for a shipping quote.   All we need is a list of what you would like to purchase, whether you prefer our Basic or White Glove shipping service, and your city & zip code.  We will then either email or call you back with the quote.  If you would then like to proceed with the sale, we will email you one simple document for you to read, sign & return either via email or fax then we will call you to complete the sale.  We’ll do all the rest!  A sales associate is available to assist you  from 9:00 am-5:30 pm Mon-Sat and 11:00 am-4:00 pm Sun Mountain Standard Time.

Q. How does the order process work for Non-Furniture Items?
A.
Please email us at shop@tabletalk.com or call us toll-free at 877-828-8255 for a shipping quote.  All we need is a list of what you would like to purchase, whether you prefer standard (generally 3-5 business days) or expedited (generally 2-3 business days) service, your city & zip code.  We will then either email or call you back with the quote.   If you would then like to proceed with the sale, we can do so over the phone.

Q. What forms of payment do you accept?
A.
  We accept VISA, MasterCard and Discover.

Q. Will I be charged taxes?
A.  We only charge tax to shipments going to Arizona.

Q. Do finishes in collections match?
A. Our solid hardwood wood furniture is rustic and hand-finished. Pieces will have a consistent overall tone (i.e. light vs. dark); however, there are some variances in the finishes and therefore we cannot guarantee exact matching.  With collections, the best way to determine color is to look at overall similarities in finishes in pieces in the entire collection

Q. Why doesn’t my furniture look exactly like it does in on the website?
A.
Variations in grain and coloration are a natural feature of solid hardwood as are knots and other differences in texture.

Q. What is considered natural distress?
A.
Please remember that the furniture on our website is rustic.  Each piece is hand-crafted and will have slight variations in size, color, grain, and finish.  Rustic furniture by its nature exhibits knots, indentations, and small cracks; in addition, solid stock furniture can experience some separation over time.  These superficial imperfections are not considered defects, but rather give your piece the warmth and character that makes it unique.  We at Table Talk view them as an integral part of rustic furniture.  Table Talk makes no warranties expressed or implied for fitness of any piece of furniture for any particular use by the customer. 

Q. What is the best way to care for my furniture?
A. We recommend daily cleaning with a soft, clean cloth to minimize scratching; annual or semi-annual application of a high quality paste wax to maintain the wood’s natural moisture, and restore patina; and the use of coasters and trivets to protect the surface from discoloration.  You may read more detailed information on our Care Instructions for Your Wood Furniture page.

Q. How can I repair scratches, dents and water rings?
A.
Because stripping the finish is the only way to truly repair scratches, dents and water rings, we strongly recommend seeking professional assistance.

Q. What if there are errors on the website?
A. We strive to provide complete, current, and accurate information on our website at all times. Unfortunately, there may be occasions when the information is not current or there are typographical mistakes, inaccuracies, or omissions. Some of these errors may relate to pricing and/or availability. Any errors are entirely unintentional and we apologize for any inconvenience they may cause. We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time without prior notice. Table Talk is not responsible for pricing, typographical, photographic or other errors and reserves the right to refuse or cancel any orders resulting from such errors.

Q. Are the colors of the products I see ‘true to life’?
A. We have done our best to display the colors of the products shown on this web site as accurately as possible. Please keep in mind, however, that the actual colors you see will depend on your monitor and the quality of the image.

Thank you for choosing Table Talk!  We truly appreciate your business.